INSURANCE
Travel with Confidence
All CLOUD NINE vehicles are fully insured.
In the event of an accident or unexpected situation, you can enjoy your trip with peace of mind.
Details of the insurance coverage, NOC (Non-Operation Charge), and compensation plans are provided below.
Applicable Insurance Coverage
There is a deductible amount set for property damage and vehicle insurance,
which means the customer will be responsible for a certain amount in the event of an accident.
NOC (Non-Operation Charge)
If the vehicle requires repair or cannot be rented due to accident, damage, theft, breakdown, or serious stains,
the following NOC (business compensation fee) will apply:
| If drivable | 200,000 yen |
|---|---|
| If not drivable | 400,000 yen |
Additional Options
Additional insurance options are available to reduce or eliminate your out-of-pocket costs in case of an accident.
By choosing one of the coverage plans below, you can be protected from deductible (self-payment) and NOC (Non-Operation Charge) fees.
| Plan Name |
Standard Plan |
Enhanced Coverage Plan |
Comprehensive Coverage Plan |
|---|---|---|---|
| Option Fee |
Free | 4,000 yen /day |
6,000 yen /day |
| Property damage liability |
¥100,000 deductible |
No charge | No charge |
| Vehicle damage liability |
¥200,000 deductible |
No charge | No charge |
| NOC | ¥200,000 (if drivable) ¥400,000 (if not drivable) |
¥200,000 (if drivable) ¥400,000 (if not drivable) |
No charge |
- You can choose your plan at the time of vehicle pick-up.
- No advance notice or selection at booking is required.
- Payment by credit card is required only if you choose a paid plan (Enhanced Coverage Plan or Comprehensive Coverage Plan).
Cases Not Covered by Insurance
The following cases are not covered by insurance, and any damages or expenses will be charged to the customer.
- Failure to contact the police and CLOUD NINE (no accident report)
- Unauthorized driver or unregistered driver
- Driving without a valid license, or under the influence of alcohol
- Accident after rental period or unauthorized extension
- Driving off public roads (beaches, riverbanks, forest trails, etc.)
- Single tire damage (except fire or theft)
- Damage to tires, wheels, or interior fittings
- Key loss, dead battery, theft or loss of belongings
- Damage or loss of camping equipment (rooftop tent, awning, power station, bedding, chairs, tables, etc.)
Items Not Covered by Insurance
Insurance applies only to the vehicle itself.
The following camping equipment and accessories are not covered by insurance:
- Rooftop tent
- Awning
- Portable power station (EcoFlow, etc.)
- Bedding, chairs, tables, and other camping gear
In case of damage or loss, the repair or replacement costs will be charged to the customer.
Towing & Road Assistance
Towing and road assistance costs are basically covered by insurance.
However, if towing is required beyond the insurance company’s free service range, or if special vehicles (e.g. cranes) must be dispatched, any additional cost will be charged to the customer.
*Even with the Enhanced or Comprehensive plan, such additional out-of-scope fees are not covered.