INSURANCE
Travel with Confidence
All CLOUD NINE vehicles are fully insured.
In the event of an accident or unexpected situation, you can enjoy your trip with peace of mind.
Details of the insurance coverage, NOC (Non-Operation Charge), and compensation plans are provided below.
Applicable Insurance Coverage
Bodily Injury Liability- Unlimited
Property Damage Liability- UnlimitedDeductible 100,000 yen
Vehicle Damage Coverage- Up to the insured value of the vehicleDeductible 200,000 yen
Personal Injury Protection- Up to30 million yen
About the NOC (Non-Operation Charge)
If an accident or similar event means the vehicle needs repair or cleaning and cannot be rented out, you pay the NOC above as compensation for lost business.
Coverage Plans That Bring
Your Deductible to Zero
Your costs in an accident, by plan
| Standard | Enhanced | Comprehensive | |
|---|---|---|---|
| Per dayexcl. tax | No extra charge | ¥4,000 | ¥6,000 |
| Property deductible | ¥100,000 | ¥0 | ¥0 |
| Vehicle repair | max¥200,000 | ¥0 | ¥0 |
| NOC | lost business compensation | ||
| Repair ≤2 days | ¥100,000 | ¥100,000 | Waived |
| Repair 3+ days | ¥200,000 | ¥200,000 | |
| Can't be driven back | ¥400,000 | ¥400,000 | |
| Max totaldeductibles + NOC | up to¥700,000 | up to¥400,000 | ¥0 |
※ Under every plan, the following are charged separately: costs when insurance does not apply; damage to camping gear, tires, etc.; and towing costs beyond insurance limits (see the rental terms for details).
- Choose your plan at pick-up (no need to choose when booking; plans cannot be added after departure).
- Payment by credit card is required only if you choose a paid plan (Enhanced Coverage Plan or Comprehensive Coverage Plan).
- Coverage plan fees are discounted from day 6 onward, depending on the number of days (applied automatically).
Cases Where Insurance and Coverage
Do Not Apply
Main cases where insurance does not apply:
- Accidents not reported to the police, or not reported to CLOUD NINE
- Accidents while driven by anyone other than the drivers declared at departure
- Accidents while driving without a license or under the influence of alcohol
- Accidents during prohibited acts: off-road, beaches, unpaved, closed or chain-required roads, towing, racing, etc.
- At-fault accidents (including single-vehicle accidents) in areas under a heavy snow warning or heavy snow emergency warning
In these cases, the Enhanced and Comprehensive Coverage Plans do not apply either. See the rental terms for the full list.
Items Not Covered by Insurance
Camping gear such as the rooftop tent, awning, portable power station and bedding is not covered by insurance. If it is damaged or lost, you pay the repair or replacement cost.
