When you contact us	Cancellation fee	Reschedule instead?
30 days prior or more	free	Yes free
29-7 days prior	30%	Yes no cancellation fee if you reschedule
6-3 days prior	50%	No
2 days prior or on the day	100%	No

*The "%" is a percentage of the booking amount you have paid.

• The day before your rental start date counts as "1 day prior". Example: rental starts October 2 → September 2 = 30 days prior.
• Contact received at or after 6:00 PM (Japan time) is treated as received the next day.

• You can reschedule only once. A second request is treated as a cancellation plus a new booking.
• The new rental start date must be within 6 months of your original rental start date, and only dates with a vehicle available can be chosen (if no vehicle is available, you still have to pay the cancellation fee).
• If the new dates cost more, pay the difference (the change takes effect once payment is completed). If the new dates cost less, the difference is not refunded and can be used toward extra days or additional services on the same booking (any unused amount expires when the vehicle is returned).
• If you cancel after rescheduling, the cancellation fee is the higher of the two amounts calculated separately for your booking before the change and for your booking after the change.
• If your booking amount goes down because you change the vehicle type, reduce the number of vehicles, or reduce the number of rental days, the reduction is treated as a partial cancellation and the fee in the table above applies to that part.

For refunds made for your own reasons, we deduct 3.75% of the refund amount (credit card processing fee) in addition to the cancellation fee.
*If the refund is caused by us (suspension of operations, a serious problem on our side, etc.), we pay the card processing fee ourselves and refund you in full.

When this applies: any one of the following is true

• Your flight to Japan was canceled due to weather (please show us the airline's cancellation notice)
• On the rental start date, a storm warning or emergency warning issued by the Japan Meteorological Agency (JMA) is in effect for Tokyo (23 wards), or train services (JR etc.) are suspended
• We have suspended operations for safety reasons

• → Rescheduling is free (even if you contact us on the day; to dates when a vehicle is available)
• → If rescheduling is not possible, we refund you in full (no cancellation fee; we also pay the 3.75% card processing fee)
• → If the rental can start partway through your booked period, we can also delay the start date and refund the amount for the unused days

Determination: for warnings and train suspensions, we decide based on the situation at 4:00 PM (Japan time) on the day before your rental start date. For flight cancellations, please contact us as soon as the airline's cancellation notice is issued (even on the day). If your booking becomes eligible after the determination, we will contact you.

When this does not apply: you cancel at your own discretion based only on a rain or wind forecast

The usual cancellation fee applies (if you contact us 29-7 days prior, you can reschedule instead with no cancellation fee). If your booking becomes eligible at the 4:00 PM determination on the day before, you can reschedule free of charge.

During your rental

• Once the rental has started, there are no weather-related refunds as long as the vehicle can be used (you may return it early, but no refund is given)
• If a typhoon delays your return, no late fee or additional charges apply as long as you contact us in advance