Chapter 1 – General Provisions

Article 1 (Application of Terms and Conditions)

   CLOUD NINE CAMPING JAPAN (hereinafter referred to as the “Company”)  will lend the rental automobile (hereinafter “Rental Car”) to the Lessee in accordance with the provisions of these terms and conditions, and the Lessee shall borrow it. Furthermore, matters not specified in these terms shall be governed by laws or general customs.

2 The Company may agree to special provisions as long as they do not contradict the intent of these terms, laws, administrative notices, and general customs. In cases where special provisions are agreed upon, these special provisions shall take precedence over these terms.

 

Chapter 2 – Reservations

Article 2 (Reservation Application)

  The Lessee, when borrowing the Rental Car, must agree to these terms and conditions and the fee schedule set by the Company. Reservations can be made in advance using the methods prescribed by the Company, specifying the class of car, start date and time of the rental, pickup location, rental period, return location, drivers, the need for accessories such as child seats, and other rental conditions (hereinafter referred to as “Rental Conditions”).

2. When the Company receives a reservation application from the Lessee, the Company will, in principle, accommodate the reservation within the range of Rental Cars available to the Company. In this case, the Company may require the Lessee to pay a reservation deposit as determined by the Company.

 

 

Article 3 (Changes to Reservations)

  The Lessee must obtain the Company’s prior consent when intending to change the Rental Conditions specified in the first paragraph of the previous article.

 

Article 4 (Cancellation of Reservations, etc.)

  The Lessee may cancel the reservation with the Company’s consent.

2. If the rental agreement (hereinafter referred to as “Lending Contract”) is not concluded more than one hour past the scheduled start time of the reservation due to the Lessee’s circumstances, the reservation will be considered canceled.
3. If the reservation is canceled due to the Lessee’s circumstances, the Lessee shall pay a cancellation fee as prescribed by the Company according to separate provisions. Upon receipt of this cancellation fee, the Company will refund any reservation deposit already received from the Lessee.
4. If the reservation is canceled due to the Company’s circumstances, the Company shall refund the received reservation deposit to the Lessee and also pay a penalty fee as prescribed by the Company.
5. If the Lending Contract is not concluded due to reasons such as accidents, theft, non-return, recalls, natural disasters, or other reasons not attributable to either the Lessee or the Company, the reservation will be considered canceled. In this case, the Company will refund the received reservation deposit to the Lessee.
6. In the case of paragraph 4, the Lessee shall not be entitled to claim cancellation fees for airline tickets, hotel accommodations, or any other related expenses. The same applies to claims for compensation for mental distress or any other damages related to the cancellation of the reservation.
7. For internet reservations, if the reservation confirmation email from the Company’s store cannot be delivered to the email address provided by the Lessee, or if the Lessee cannot be reached by phone, the Company may consider the reservation invalid.

 

Article 5 (Substitute Rental Car)

  If the Company is unable to lend the Rental Car of the class reserved by the Lessee, the Company may offer to lend a Rental Car of a different class (hereinafter referred to as “Substitute Rental Car”) to the Lessee.

2. If the Lessee accepts the offer in the preceding paragraph, the Company will lend the Substitute Rental Car under the same rental conditions as those at the time of reservation, except for the class of the car. In this case, the Lessee shall pay the lower of the rental fees between the Substitute Rental Car and the originally reserved Rental Car.
3. If the Lessee refuses the offer of the Substitute Rental Car as mentioned in paragraph 1, the reservation will be considered canceled. In this case, if the reason for the Company’s inability to lend the reserved car is attributable to the Company, it will be handled in accordance with paragraph 4 of Article 4. If the reason is not attributable to the Company, it will be handled in accordance with paragraph 5 of Article 4.

 

Article 6 (Disclaimer)

  Neither the Company nor the Lessee shall make any claims against each other regarding the cancellation of the reservation or the non-conclusion of the Lending Contract, except as provided in Articles 4 and 5.

 

Article 7 (Reservation Agency Services)

  The Lessee may apply for reservations through reservation centers, travel agencies, partner companies, etc. (hereinafter referred to as “agents”) that handle reservation services on the Company’s behalf.

2. When the Lessee applies for a reservation through an agent as described in the previous paragraph, the Lessee may request changes or cancellations of the reservation through that agent.

 

Chapter 3 – Lending

Article 8 (Conclusion of the Lending Contract)

The Lessee shall specify the Rental Conditions as stipulated in paragraph 1 of Article 2, and the Company will specify the lending conditions according to these terms and the fee schedule, thereby concluding the Lending Contract. However, this does not apply if there is no Rental Car available to lend, or if the Lessee or driver falls under any of the items in paragraph 1 or paragraph 2 of Article 9.

2. When the Lending Contract is concluded, the Lessee shall pay the rental fees to the Company as specified in paragraph 1 of Article 11.
3. Based on the basic notices concerning rental cars from the supervisory authorities (Note 1), the Company is obliged to record the driver’s name, address, type of driver’s license, and driver’s license number (Note 2) in the rental register (rental voucher) and the rental certificate stipulated in paragraph 1 of Article 14 or attach a copy of the driver’s license. Therefore, upon concluding the Lending Contract, the Company will request the Lessee to present the driver’s license of the Lessee or the driver designated by the Lessee (hereinafter referred to as “Driver”), and if deemed necessary, the Company may also request a copy of the license. In this case, if the Lessee is the driver, she or he shall present her or his own driver’s license and provide a copy if requested by the Company. If the Lessee and the driver are different, the driver’s license of the driver shall be presented, and a copy shall be provided if requested by the Company.

 

(Note 1) The basic notice from the supervisory authorities refers to the “Basic Notice Concerning Rental Cars” (Jiryo No. 138, June 13, 1995) issued by the Director of the Automobile Transportation Bureau of the, Infrastructure, Transport and Tourism, specifically sections 2.(10) and 2.(11).

(Note 2) A driver’s license refers to the driver’s license stipulated in Article 92 of the Road Traffic Act, specifically the format of the driver’s license as per Form 14 of the Ordinance for Enforcement of the Road Traffic Act, Article 19. Additionally, international driver’s licenses or foreign driver’s licenses as stipulated in Article 107-2 of the Road Traffic Act shall be treated as equivalent to driver’s licenses.

 

When concluding the Lending Contract, the Company may request the Lessee and the Driver to present identification documents in addition to the driver’s license and may make copies of the submitted documents.

5. When concluding the Lending Contract, the Company will request the Lessee or the Driver to provide their mobile phone number and other contact information.
6. When concluding the Lending Contract, the Company may require the Lessee to make payment by credit card or cash, or specify other payment methods.

 

Article 9 (Refusal to Conclude the Lending Contract)

  If the Lessee or the Driver falls under any of the following items, it shall be impossible to conclude the Lending Contract.

(1) When the required driver’s license for operating the Rental Car is not presented.

(2) When the Lessee or the Driver is deemed to be under the influence of alcohol.

(3) When the Lessee or the Driver is deemed to be exhibiting symptoms of intoxication from narcotics, stimulants, thinner, or similar substances.

(4) When intending to have a child under six years old ride without a child seat.

(5) When the Lessee or the Driver is deemed to be a member or associate of a violent gang, gang-related organization, or other antisocial organization.

 

2. If the Lessee or the Driver falls under any of the following items, the Company may refuse to conclude the Lending Contract.

(1) When the driver designated at the time of reservation is different from the driver at the time of concluding the Lending Contract.

(2) When there is a record of the Lessee delaying payment of rental fees in past rentals.

(3) When the Lessee has engaged in any of the actions listed in the items of Article 17 in past rentals.

(4) When there are unpaid costs as specified in paragraph 5 of Article 18 or when the Lessee has engaged in any of the actions listed in paragraph 1 of Article 23 in past rentals (including rentals by other rental car operators).

(5) When there is a record of the Lessee’s past rentals where automobile insurance was not applicable due to violations of the rental terms or insurance terms.

(6) When the Company deems the Lessee otherwise unsuitable.

 

3. In the cases of the preceding two paragraphs, if a reservation has already been made between the Company and the Lessee, it will be treated as if the Lessee canceled the reservation for her or his own reasons. The Lessee shall pay the reservation cancellation fee in accordance with paragraph 3 of Article 4, and the Company will refund any received reservation deposit to the Lessee.

 

Article 10 (Conclusion of the Lending Contract, etc.)

  The Lending Contract is concluded when the Lessee signs the Lending Contract, pays the rental fees to the Company, and the Company hands over the Rental Car (including accessories, hereinafter the same) to the Lessee. In this case, any received reservation deposit will be applied toward the rental fees.

2. The handover mentioned in the preceding paragraph shall take place at the start date and time and the location specified in paragraph 1 of Article 2.

 

Article 11 (Rental Fees)

Rental fees refer to the total amount of the following items, and the Company will clearly specify each amount or the basis for their calculation in the fee schedule.

(1) Basic fee  (2) Special equipment fee  (3) Fuel cost  (4) Delivery and pickup fee  (5) Other fees

2. The basic fee shall be based on the rates submitted to and approved by the Director of the Local Transport Bureau’s Transport Branch (the Director of the Kobe Transport Management Department’s Hyogo Land Transport Department in Hyogo Prefecture, and the Director of the Land Transport Office of the Okinawa General Bureau in Okinawa Prefecture; hereinafter the same shall apply) at the time of rental.
3. If the Company revises the rental fees after the reservation is completed according to Article 2, the lower of the rental fees at the time of reservation or at the time of rental shall apply.

 

Article 12 (Changes to Rental Conditions)

If the Lessee wishes to change the Rental Conditions specified in paragraph 1 of Article 8 after the Lending Contract has been concluded, she or he must obtain the Company’s prior consent. However, if the change in Rental Conditions interferes with the rental operations, the Company may not approve the change.

2. If the change in Rental Conditions as specified in the preceding paragraph interferes with the rental operations, the Company may not approve the change.

 

Article 13 (Inspection, Maintenance, and Confirmation)

The Company shall lend Rental Cars that have been inspected and maintained as required by Article 47-2 (Daily Inspection and Maintenance) and Article 48 (Periodic Inspection and Maintenance) of the Road Transport Vehicle Act.

2. The Lessee or Driver shall inspect and confirm that the inspection and maintenance mentioned in the preceding paragraph have been carried out, check the vehicle’s exterior and accessories based on the separately specified inspection sheet, and ensure that the Rental Car is free from defects and meets the Rental Conditions.
3. If any defects are discovered during the inspection and confirmation mentioned in the preceding paragraph, the Company shall promptly carry out the necessary maintenance and repairs.

 

Article 14 (Issuance and Carrying of Rental Certificate)

When the Company hands over the Rental Car, the Company shall issue a prescribed rental certificate to the Lessee or Driver, which includes the details specified by the Director of the Local Transport Bureau’s Transport Branch.

2. The Lessee or Driver must carry the rental certificate issued in the preceding paragraph while using the Rental Car.
3. If the Lessee or Driver loses the rental certificate, she or he must immediately notify the Company.
4. When returning the Rental Car, the Lessee or Driver must return the rental certificate to the Company.

 

Chapter 4 – Usage

Article 15 (Lessee’s Responsibility for Management)

The Lessee or Driver shall use and store the Rental Car with the care of a good manager from the time the Rental Car is handed over until it is returned to the Company (hereinafter referred to as “during use”).

 

Article 16 (Daily Inspection and Maintenance)

The Lessee or Driver shall perform daily inspection and maintenance as stipulated in Article 47-2 of the Road Transport Vehicle Act before using the Rental Car each day during use and shall carry out any necessary maintenance.

 

Article 17 (Prohibited Acts)

The Lessee or Driver shall not engage in the following acts during use.

(1) Using the Rental Car for automobile transport business or similar purposes without the Company’s consent and the necessary permits under the Road Transport Act.

(2) Using the Rental Car for purposes other than those specified or allowing it to be driven by someone other than the driver specified in paragraph 3 of Article 8 and recorded in the rental certificate.

(3) Subleasing the Rental Car or using it as collateral, or engaging in any acts that would infringe on the Company’s rights.

(4) Forging or altering the Rental Car’s registration number plate or vehicle number plate, or modifying or remodeling the Rental Car in any way that changes its original condition.

(5) Using the Rental Car for any tests or competitions, or for towing or pushing another vehicle without the Company’s consent.

(6) Using the Rental Car in violation of laws or public order and morals.

(7) Obtaining damage insurance for the Rental Car without the Company’s consent.

(8) Taking the Rental Car outside of Japan.

(9) Bringing animals into the vehicle.

(10) Driving on beaches, unpaved roads, and off-road areas.

(11) Smoking inside the vehicle (including inside roof tents).

(12) Engaging in any other acts that violate the Rental Conditions specified in paragraph 1 of Article 8 or the lending conditions.

 

Article 18 (Measures in Case of Illegal Parking)

If the Lessee or Driver illegally parks the Rental Car in violation of the Road Traffic Act, she or he must immediately report to the police station with jurisdiction over the area where the illegal parking occurred. The Lessee or Driver must pay the fines and penalties related to the illegal parking, as well as any costs associated with towing, storage, and retrieval, at her or his own responsibility and expense.

2. If the Company receives notification from the police about an illegal parking violation involving the Rental Car, the Company will contact the Lessee or Driver, instructing her or him to promptly move or retrieve the Rental Car and report to the police station with jurisdiction over the area to address the violation by the end of the rental period or by the time specified by the Company. The Lessee or Driver must comply with these instructions. Additionally, if the Rental Car is towed by the police, the Company may, at the Company’s discretion, retrieve the Rental Car from the police.
3. When the Company issues the instructions mentioned in the preceding paragraph, the Company will confirm the status of the violation processing with the Lessee or Driver through documents such as a traffic violation notice, payment slip, or receipt. If the violation processing cannot be confirmed, the Company will continue to instruct the Lessee or Driver as mentioned in the preceding paragraph until it is resolved. Additionally, the Company will request the Lessee or Driver to sign a document prescribed by the Company (hereinafter referred to as “Acknowledgment Letter”), acknowledging the fact of the illegal parking violation and agreeing to comply with legal measures as the violator by reporting to the police station. The Lessee or Driver shall comply with this request.
4. If the Company deems it necessary, the Company may provide necessary cooperation to the police for pursuing responsibility for the illegal parking violation by submitting the Acknowledgment Letter, rental certificate, and other materials containing personal information of the Lessee or Driver. The Company may also take necessary legal measures such as submitting an explanatory letter and the Acknowledgment Letter as well as the rental certificate and other materials to the Public Safety Commission as stipulated in paragraph 6 of Article 51-4 of the Road Traffic Act, and report the facts of the case. The Lessee or Driver agrees to this.
5. If the Company receives an order to pay the unattended violation fine under paragraph 1 of Article 51-4 of the Road Traffic Act and pay the unattended violation fine, or if the Company incurs costs for locating the Lessee or Driver, or for moving, storing, or retrieving the vehicle, the Company will charge the Lessee or Driver the following amounts (hereinafter referred to as “parking violation-related costs”). In this case, the Lessee or Driver shall pay the parking violation-related costs by the date specified by the Company.

(1) The amount equivalent to the unattended violation fine

(2) The parking violation penalty fee as separately determined by the Company.

(3) Costs incurred for locating, moving, storing, and retrieving the vehicle

6. If the Lessee or Driver is required to pay fines related to illegal parking under the provisions of paragraph 1, and she or he does not comply with the Company’s instructions to handle the violation based on paragraph 2 or the Company’s request to sign the Acknowledgment Letter based on paragraph 3, the Company may charge the Lessee or Driver an amount separately determined by the Company as the parking violation fine (referred to as “Parking Violation Fine” in the next paragraph) to be applied toward the unattended violation fine and the parking violation penalty fee specified in paragraph 5.
7. If the Lessee or Driver has paid the Company the amount the Company charged based on paragraph 5, and subsequently pays the fine related to the parking violation or is prosecuted, resulting in the cancellation of the unattended violation fine order and a refund of the unattended violation fine to the Company, the Company will refund the Lessee or Driver only the amount equivalent to the unattended violation fine out of the parking violation-related costs already paid. The same applies if the Company has charged the Parking Violation Fine based on paragraph 6.

 

Chapter 5 – Return

Article 19 (Responsibility for Return)

The Lessee or Driver shall return the Rental Car to the Company

2. If the Lessee or Driver violates the preceding paragraph, she or he shall compensate the Company for any and all damages incurred.
3. If the Lessee or Driver is unable to return the Rental Car within the rental period due to natural disasters or other acts of God, she or he shall immediately contact the Company and follow the Company’s instructions. In this case, the Lessee or Driver will not be held responsible for any damages incurred by the Company.

 

Article 20 (Confirmation at the Time of Return)

The Lessee or Driver shall return the Rental Car and its accessories in the presence of the Company’s staff. In this case, the Rental Car shall be returned in the same condition as at the time of handover, except for normal wear and tear.

2. The Lessee or Driver shall confirm that there are no personal belongings left inside the Rental Car by the Lessee, Driver, or passengers before returning it. The Company shall not be responsible for any belongings left in the Rental Car after it has been returned.
3. If there are any unpaid rental fees or other charges, the Lessee must settle them by the time the Rental Car is returned.

 

Article 21 (Rental Fees for Changes to the Rental Period)

If the Lessee or Driver changes the rental period in accordance with paragraph 1 of Article 12, she or he shall pay the rental fees corresponding to the revised rental period.

 

Article 22 (Return Location, etc.)

If the Lessee or the Driver changes the designated return location in accordance with paragraph 1 of Article 12, she or he shall bear the costs necessary for the transfer to the new return location.

2. If the Lessee or the Driver returns the Rental Car to a location other than the designated return location without the Company’s consent as stipulated in paragraph 1 of Article 12, she or he shall pay a return location change penalty as specified below.

　　Return Location Change Penalty = Cost necessary for the transfer to the new return location × 200%

 

Article 23 (Measures in Case of Non-Return)

If the Lessee or Driver does not return the Rental Car to the designated return location after the rental period has expired and does not respond to the Company’s request for return, or if the Lessee’s whereabouts become unknown, resulting in non-return, the Company will take legal measures such as filing a criminal complaint.

2. In the case mentioned in the preceding paragraph, the Company will take necessary measures to locate the Rental Car, including conducting interviews with the Lessee’s or Driver’s family, relatives, workplace, and other related parties, as well as activating the vehicle’s location tracking system.
3. If the situation described in paragraph 1 occurs, the Lessee or Driver shall be responsible for compensating the Company for any damages incurred as specified in Article 28, and shall also bear all costs associated with the recovery of the Rental Car and locating the Lessee or Driver.

 

Chapter 6 – Breakdown, Accidents, Theft, etc.

Article 24 (Measures Taken in the Case of Failure Detection）

If the Lessee or Driver discovers any abnormality or malfunction in the Rental Car during use, she or he shall immediately stop driving, report it to the Company or the Company’s designated contact, and follow their instructions.

 

Article 25 (Measures in Case of an Accident)

If an accident involving the Rental Car occurs during use, the Lessee or Driver shall immediately stop driving, take legally required actions regardless of the severity of the accident, and take the following measures:

(1) Immediately report the details of the accident to the Company or the Company’s designated contact and follow their instructions.

(2) If repairs to the Rental Car are to be carried out based on the instructions in the preceding item, they shall be performed at the Company’s designated repair shop or a repair shop approved by the Company.

(3) Cooperate with investigations conducted by the Company and the Company’s insurance company regarding the accident, and promptly submit any necessary documents.

(4) Obtain the Company’s prior consent before reaching a settlement or any other agreement with the other party involved in the accident.

2. In addition to taking the measures mentioned in the preceding paragraph, the Lessee or Driver shall handle and resolve the accident at her or his own responsibility.
3. The Company will provide advice on handling the accident and cooperate in resolving it for the Lessee or Driver.

 

Article 26 (Measures in Case of Theft)

If the Rental Car is stolen or suffers other damage during use, the Lessee or Driver shall take the following measures:

(1) Immediately report the incident to the nearest police station.

(2) Immediately report the details of the damage to the Company or the Company’s designated contact and follow their instructions.

(3) Cooperate with investigations conducted by the Company and the Company’s insurance company regarding the theft or other damage, and promptly submit any necessary documents.

 

Article 27 (Termination of Lending Contract Due to Inoperability)

If the Rental Car becomes inoperable due to a breakdown, accident, theft, or any other reason (hereinafter referred to as “Inoperability”) during use, the Lending Contract shall be terminated.

2. The Lessee or the driver shall bear the costs required for the retrieval and repair of the Rental Car in the event of the preceding paragraph, and the Company shall not refund any rental fees already received. However, this shall not apply if the Inoperability is due to the reasons specified in Paragraph 3 or Paragraph 5.
3. If the Inoperability is due to a defect that existed before the lending, the Lessee shall be entitled to receive a replacement Rental Car from the Company. Furthermore, the conditions for providing a replacement Rental Car shall be in accordance with Paragraph 2 of Article 5.
4. If the Lessee does not accept the provision of a replacement Rental Car as stipulated in the preceding paragraph, the Company shall refund the entire rental fee already received. Furthermore, the same shall apply if the Company is unable to provide a replacement Rental Car.
5. If the Inoperability arises from reasons that are not attributable to the fault of the Lessee, the driver, or the Company, the Company shall refund to the Lessee the remaining amount after deducting the rental fee corresponding to the period from the commencement of the rental to the termination of the lending contract from the rental fee already received.
6. Except for the measures stipulated in this Article, the Lessee and the driver shall not make any claims against the Company for damages arising from the inability to use the Rental Car, other than those provided for in this Article.

 

Chapter 7 – Compensation and Indemnification

Article 28 (Compensation and Business Compensation)

If the Lessee or the driver causes damage to a third party or the Company during the use of the Rental Car, the Lessee or the driver shall compensate for the damage. However, this shall not apply in cases where the damage is attributable to the Company’s fault.

2. Regarding damages incurred by the Company due to accidents, theft, breakdowns attributable to the fault of the Lessee or the driver, soiling of the Rental Car, odors, or any other reason preventing the Company from using the Rental Car, such damages shall be determined in accordance with the fee schedule, and the Lessee or the driver shall be responsible for paying them.

 

Article 29 (Insurance and Compensation)

When the Lessee or the driver is liable for the compensation responsibility under Article 28, Paragraph 1, insurance benefits within the following limits shall be paid through the damage insurance contract concluded by the Company for the Rental Car and the compensation system determined by the Company. However, the insurance benefits shall not be paid if it falls under the exemptions stipulated in the insurance policy.

(1) Personal injury compensation: Unlimited per person (including compulsory automobile liability insurance)

(2) Property damage compensation: Unlimited per accident (with a deductible of 100,000 yen)

(3) Passenger compensation: 30 million yen per person

(4) Vehicle compensation: Market value per accident (with a deductible of 200,000 yen)

2. If the case falls under the exemptions specified in the insurance policy or compensation system, the insurance or compensation payments stipulated in Paragraph 1 shall not be paid.
3. Damages not covered by insurance or guarantee payments and damages exceeding the amounts of insurance or compensation paid according to the provisions of Paragraph 1 shall be the responsibility of the Lessee or the driver.
4. When the Company pays damages that should be borne by the Lessee or the driver, the Lessee or the driver shall immediately reimburse the Company.
5. The equivalent amount of the insurance premium for the damage insurance contract stipulated in Paragraph 1 is included in the rental fee.

 

Chapter 8 – Termination of Lending Contract

Article 30 (Termination of Lending Contract)

0, or if she or he falls under any of the conditions specified in Article 9, Paragraph 1, the Company may terminate the Lending Contract without any notice or demand and may immediately request the return of the Rental Car. In this case, the Company shall not refund any rental fees already received to the Lessee.

 

Article 31 (Termination Agreement)

The Lessee may terminate the Lending Contract during use, provided that she or he obtains the consent of the Company. In this case, the Company shall refund to the Lessee the remaining amount after deducting the rental fee corresponding to the period from the commencement of the rental to the return of the Rental Car from the rental fees already received.

2. When the Lessee terminates the contract as described in the previous paragraph, she or he shall pay the following cancellation fee to the Company:

Cancellation Fee = { (Basic fee corresponding to the contract period) – (Basic fee for the period from the commencement of the rental to the return) } × 50%

 

Chapter 9 – Personal Information

Article 32 (Purpose of Use of Personal Information)

The purposes for which the Company acquires and uses the personal information of the Lessee or the driver are as follows:

(1) As an operator licensed to conduct Rental Car business under Article 80, Paragraph 1 of the Road Transport Law, to fulfill obligations required by the business license conditions, such as creating a lending certificate at the time of entering into the Lending Contract.

(2) To perform identity verification and assessment of the applicant for lending or the driver at the time of entering into the Lending Contract.

(3) To inform the Lessee or the driver about products, services, various events, and campaigns handled by the Company, using methods such as sending promotional materials, making phone calls, or sending emails.

(4) To conduct surveys among the people who were a Lessee or driver for the purpose of developing products and services handled by the Company, or considering measures to improve customer satisfaction.

(5) To statistically aggregate and analyze personal information and to create statistical data in a form that does not identify or specify individuals.

2. If the personal information of the Lessee or the driver is acquired for purposes not specified in each item of Paragraph 1, the purpose of use will be clearly indicated in advance.

 

Article 33 (Consent to the Registration and Use of Personal Information)

The Lessee or the driver shall consent to the Company using their personal information for the purposes specified in Article 32.

2. The Lessee or the driver has the right to request disclosure of her or his personal information. If it is found that the personal information held by the Company is inaccurate or incorrect, the Company shall promptly correct or delete it.

 

Chapter 10 – General Provisions

Article 34 (Offsetting)

The Company may offset any monetary obligations owed to the Lessee or the driver under these terms against any monetary obligations the Lessee or the driver owes to the Company at any time.

 

Article 35 (Consumption Tax)

The Lessee shall pay to the Company any consumption tax imposed on transactions under these terms.

 

Article 36 (Late Payment Charges)

The Lessee or the driver and the Company shall pay late payment charges at an annual rate of 14.6% to the other party if she or he fails to fulfill any monetary obligations under these terms.

 

Article 37 (Priority of Japanese Terms)

In the event of any discrepancy between the Japanese terms and the terms translated into a foreign language, the Japanese terms shall prevail.

 

Article 38 (Detailed Rules)

The Company may separately establish detailed rules for these terms, and such detailed rules shall have the same effect as these terms.

2. When the Company establishes detailed rules, it shall post them at the Company’s business locations and include them in the brochures and price lists issued by the Company. The same shall apply when any changes are made.

 

Article 39 (Agreed Jurisdiction Court)

In the event of any dispute arising from the rights and obligations under these terms, regardless of the amount in controversy, the court having jurisdiction over the location of the Company’s head office, branch, or business office shall be the agreed jurisdiction court.

 

These lending terms and conditions shall come into effect from the date the Company receives permission for the paid rental of private automobiles.