CLOUD NINE CAMPING JAPAN officially launched on April 18, 2024.
In February 2026, our Google reviews surpassed 1,000, and we are still maintaining a ★5.0 rating.
These 1,000 reviews are not something we want to brag about.
We see them as a record of 1,000 journeys completed safely—written by overseas travelers, many of whom are “camping in Japan for the first time.”
Destinations vary, but around 80% of our guests choose the Mount Fuji area. We truly feel every day that Mount Fuji is a special symbol of Japan. Of course, some guests head to Nagano, Shizuoka, or even the Tohoku region. Every trip has its own story.
Camping at the foot of Mount Fuji, or taking a road trip across Japan, may be a once-in-a-lifetime experience for many.
1 year and 10 months since launch: built by a small team
We are not a big company—we are a small team run by a handful of people. In February 2026, we welcomed our first full-time employee, and our team is slowly growing. But what has never changed is how we approach our daily work—preparations, cleaning, gear checks, and customer support—with the same attitude: as one team, taking care of each task with genuine care.
Reaching 1,000 reviews has been a quiet goal we held from the very beginning. When we saw the number finally hit 1,000, we looked at each other and said, “We really made it this far.” There was no big celebration—just a calm, deep moment where we naturally thought, “Alright, let’s do our best again tomorrow.”
What ChatGPT said (an objective view)
To be honest, we didn’t know what this number truly meant from an outside perspective. So we asked ChatGPT:
In 1 year and 10 months, we reached 1,000 Google reviews and maintained a ★5.0 rating. How would you evaluate this objectively?
Here is the summary of its answer:
・In the rental car industry, this volume of reviews with this rating is extremely rare
・Even across the tourism industry, the review growth speed is top-class
・Maintaining ★5.0 with over 1,000 reviews is statistically very uncommon
・For an experience-based service, it indicates a very high level of brand trust
And one sentence especially stayed with us:
“This is not a coincidence—it shows that the customer experience design is working.”
More than being told “That’s amazing,” hearing “It’s not a coincidence” made us truly happy. Because it meant the way we’ve carefully supported each and every trip had actually built up into something real—trust.
We don’t offer discounts or perks in exchange for reviews. And yet, 1,000 people still took the time to write about their experience. Every single word is something we treasure.
Reviews are “hints for improvement”
Behind the number 1,000 are 1,000 valuable messages. We read every review, and we always reply. Many of our guests from Taiwan, Hong Kong, Singapore, and Malaysia are camping in Japan for the first time.
Along with high ratings, we’ve also received feedback that helped us improve.
For example: “There wasn’t a hair dryer, so drying my hair was difficult.”
Back then—and even now—our on-site staff were all male. We realized we hadn’t fully imagined things from a female guest’s perspective, and we honestly reflected on that. From the next day onward, we added hair dryers to every vehicle.
Another example: “It was hard to understand how to use the camping gear.”
We reshot our instruction videos and improved the structure so even beginners could follow more easily. These small changes have gradually led to comments like “Even as a first-time camper, I could do it with confidence.” 1,000 reviews are not just ratings—they are 1,000 pieces of feedback.
Making Mount Fuji camping easier
Mount Fuji appearing the moment you open the tent.
A sunset sky turning red with its silhouette.
A first night in Japan spent by the campfire.
Many guests set out on their trip for that view.
And some choose to explore other parts of Japan’s nature—places that are still not widely known.
No matter where the journey goes, what we aim for is the same.
OUR MISSION
“Make Japan’s outdoors easy.”
Whether it’s camping near Mount Fuji or enjoying the outdoors across Japan, we want to make it as simple as possible. We hope you can enjoy Japan’s nature without being held back by language or experience.
OUR VISION
To be Japan’s kindest rental car company.
・Thorough cleaning
・Regular gear checks and improvements
・Clearer, easier-to-follow guidance
・Quick support when guests need help
These are simple, steady actions—but we believe this is exactly how we can keep getting better.
★5.0 is a result—not the goal
Our goal has never been to collect stars.
“This became the best trip of my life.”
“I will definitely come back again.”
Creating an experience that makes guests feel that way is what matters most to us. The ★5.0 rating is simply the outcome.
The day we reached 1,000 reviews was the same. It was special, but it didn’t change our daily routine. “Let’s prepare for tomorrow’s booking.” We returned to our tasks and kept preparing for the next guest’s journey. That’s all we do—carefully, sincerely.
For those planning camping or a road trip in Japan
If you’re thinking about camping near Mount Fuji or taking a road trip in Japan, we’d love for you to read our Google reviews first. They aren’t our marketing words—they are real voices from real travelers.
Whether you head to Mount Fuji or explore other parts of Japan, we will keep preparing so you can start your trip with confidence.
Even if you’re just checking availability, that’s absolutely fine. We look forward to meeting you somewhere in Japan.
We are still a small team, but we will continue to take every guest’s journey seriously. Toward our goal of becoming Japan’s kindest rental car company, we will keep improving—just a little more, every day.
CLOUD NINE CAMPING JAPAN
