Just bring your clothes and a driver’s license that is valid for use in Japan.

We provide the vehicle and all essential camping gear. On the day of pick-up, please prepare only your clothes and a driver’s license that can be used in Japan. Many guests buy groceries locally at supermarkets.

Both vehicles are suitable for two people, but the best choice depends on body height and ease of handling.

The camping gear is the same for both, but the vehicle size, rooftop tent space, and ease of operation differ.

• Adventure Van (DELICA)
  The rooftop tent is more spacious and comfortable. However, opening and closing the rooftop tent requires a certain height and some strength.
• Compact 4WD (Jimny)
  The vehicle is compact and easier to drive, and the rooftop tent is generally easier to handle.
  If everyone in your group is around 165 cm or shorter, or if you are not confident about strength, we recommend the Jimny SIERRA.

Please choose based on your travel style and ease of use.

It depends on the vehicle.

• Jimny : About 1 x 24-inch suitcase + small carry-on items
• DELICA: About 3–4 x 24-inch suitcases

Any luggage you don’t need for camping can be stored at our garage free of charge.

No. There is no mileage limit.

You can travel freely across Japan without worrying about distance. If you would like route or itinerary suggestions, feel free to ask us.

Yes. During seasons when snow is expected, all vehicles are switched to winter tires.

For safety, we switch all vehicles to winter tires during periods when snow or icy roads are likely. This helps you travel more comfortably in winter.
※If chain regulations are in effect, or if weather/road conditions are unsafe, you may need to avoid driving or adjust your plans.

On average, many guests book about two months before their trip, but last-minute bookings (even the day before) may be possible if vehicles are available.

Based on our booking trends, the most common timing is around two months before the rental date. Because we have a limited number of vehicles and many campsites in Japan require advance reservations, popular areas and weekends can fill up quickly.

If a vehicle is still available, we may be able to accept a last-minute booking such as the day before. If you are booking close to your travel date, please check availability first.

Yes. After your reservation is confirmed, we provide an owner-curated list of recommended campsites.

Many travelers enjoy the freedom of a road trip, but are unsure where to go for a good camping experience. To help with this, the owner—an avid camper—has personally visited and carefully selected campsites with a focus on scenery and atmosphere, and compiled them into a “Recommended Campsites List”.

This list is designed to be easy to use even for camping beginners or travelers driving in Japan for the first time. In addition, concierge support via chat is available upon request. We can suggest suitable destinations based on your itinerary, season, and comfort level with driving.

※The “Recommended Campsites List” is included in your personal “MyTrip Dashboard”, provided after your reservation is confirmed — complete with each campsite’s highlights and step-by-step booking instructions.

Yes, but conditions vary depending on timing and the details of the cancellation or change.

Cancellations, changes, and refunds are handled according to our cancellation policy. For details, please be sure to check the “Cancellation Policy” section on the PRICE page.

In principle, we do not accept cancellations solely due to rain.

Cancellations due to weather are also handled according to the standard cancellation policy. Light rain or short showers are common when camping, and our vehicles and rooftop tents are designed to be used in rainy conditions.

If a typhoon is approaching or official weather warnings are issued and safety may be affected, please contact us. We will review and support you based on the situation.

Yes. This is available as an add-on option (Delivery & Pick-up Service).

With the Delivery & Pick-up Service, we can hand over or collect the vehicle at a location other than our store (for example, your hotel). This option can be added at the time of booking or after your reservation is confirmed. For details, please check the DELIVERY & PICK-UP SERVICE page.

Yes. We offer child seats for children aged 1 and above.

Child seats are available as an optional add-on.
Fee: ¥1,000 per day
We also offer a junior seat for children aged 4 and above.
Fee: ¥500 per day

At the moment, we do not accept pets in our rental vehicles.

To maintain cleanliness and ensure comfort for the next guests, pets are currently not allowed. Thank you for your understanding.

However, we understand there is demand for traveling with pets, and we may consider pet-friendly vehicles or plans in the future.
If you would like to travel with your pet, please let us know. Your feedback helps us plan future services.

Yes. A driver’s license that is valid for use in Japan is required.

All drivers who will operate the vehicle must present their licenses on the day of pick-up. For details, please check the LICENSE page (Valid Driver’s Licenses in Japan).

All vehicles include insurance coverage, but deductibles apply. Additional coverage plans are also available.

All CLOUD NINE vehicles are insured, including:

• Personal injury liability: Unlimited
• Property damage liability: Unlimited
• Vehicle damage liability: Included
• Personal injury compensation: Up to ¥30 million per person

If an accident covered by insurance occurs during the rental period, the customer is responsible for the deductible:

• Property damage deductible: ¥100,000
• Vehicle damage deductible: ¥200,000

If the vehicle requires repair or cleaning and cannot be rented, a NOC (Non-Operation Charge) may apply.

We also offer additional coverage plans (upgrade options) to reduce or eliminate out-of-pocket costs. Plan details and conditions vary, so please check the INSURANCE page for full information.